General description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX (Linux, Solaris) and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Qualifications: Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
CURRENT DoD 8570.01 Level II Certification required
Current TS/SCI (poly should be current w/in 7 years)
Additionally, as a TTO Lead, candidate should have previous experience managing multi-task IC contracts and subcontracts of various types and complexity, with responsibility for cost, schedule, staffing and technical performance
Entegra Systems designs, develops and deploys advanced technology and performs critical analytical roles to support our nation’s most important intelligence missions. Whether as a valued partner to other leading contractors, or directly for federal customers, Entegra brings innovative thinking, top-tier talent, and a positive attitude to every aspect of every project. Ethics and integrity are at the heart of our name, our brand, our people, our product, our way of doing business. Ethics and integrity are our core values that guide everything we do.
The work is challenging. The team is top-notch. The benefits are almost too good to be true.
There’s a reason Entegra is such a terrific place to work. Our founders looked at their own experiences as employees, and consciously decided to create a workplace that represented the “best of the best” of where they’d worked before. And make it even better.
Competitive pay is a given, though at Entegra, you do get paid for every hour you work. Our benefits have become something of a legend in our community. They’re that good. Because our people are our most important investment. Everybody gets time and budget for training. And we always work with our people to make sure their careers are on trajectories that work for them and us.
We’re not a company that’s just about filling seats. We’re about filling expectations — for our clients, our staff, our company. You’ll also find here a diverse, collegial atmosphere marked by mutual respect. Best of all, you’ll do important work with talented people. And you’ll make a difference for your country.